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CORRECTION: This option will remain at this location. It was incorrectly stated that the Import Empty Return functionality was moving to mymsc.com. As today, there is no need to register to use the Import Empty Return function.

Good Day,
Thank you for contacting MSC!

The Equipment Customer Service Department is operative MON-FRI 8am-8pm EST.
Email: USA-Equipment.team@msc.com
Phone: TBA

Please kindly note that whenever the return location is a rail ramp, rail billing must be requested in advance using the below contact information. Please ensure that the container returns against the corrrect billing.

Midwest Locations- US038-mwmtyrb@msc.com
South Atlantic Locations- US038-SATLMTYRB@msc.com
Memphis- US038-NOLAMTYRB@msc.com
Gulf (Texas) and West Coast Locations- US038-gulfwestmtyrb@msc.com

To check if your unit is off-hire or for all other equipment inquiries, please contact USA-Equipment.team@msc.com.

We are glad to share that MSC USA has launched a new digital solution allowing USA customers to submit their Demurrage, Detention and Per Diem disputes online. Please note, the Per Diem Billing department has up to 60 days from the return date to bill the per diem to the trucker. MSC is unable to quote per diem charges prior to final billing. Please allow the Billing Team to complete the auditing process.

Important Note:

04/22/2024: WBCT open to release only.

ALLEQ Damaged return to TTI for LA/LGB area.

**IMPORTANT** 

•	Please verify container(s) directly with the terminal website to ensure empty will be accepted. Container(s) that are specifically requested to be returned to a different location will be blocked at terminal (s). Any issues reach out to eq cs USA-Equipment.team@msc.com.
•	Regarding Damages: Please note that if terminal is showing CLOSED for empty receiving, they will NOT be able to accept damaged containers until they re-open, please email for an acceptance to return to TTI USA-Equipment.team@msc.com.


For Denver Only: 4/22/2024

•	All 40DV/40HC units which came out of BNSF Hudson ramp on the import side will only be accepted at BNSF Hudson.
•	All 40DV/40HC units which came out of BNSF Denver ramp on the import side will only be accepted at BNSF Denver.
•	All 40DV units which came out of UPRR on the import side will only be accepted at UPRR.
•	All 40HC units which came out of UPRR on the import side that are not damaged will be accepted at TSL-NORTH.
•	All 20DV empty units that are not damaged are to return to TSL regardless of where they were picked up import side.

Locations will be updated as needed.

Location	CNT	Loaded Pick up Location	Empty Return Location	Comment
Denver, CO	20DV	ALL LOCATION	TSL - Transportation Specialist	OPEN. DAMAGED TO UP; Correct address: 10051 Dallas St. Henderson, CO 80640
	40DV	ALL LOCATION	TSL - Transportation Specialist	CLOSED. DAMAGED TO UP
	40HC	ALL LOCATION	TSL - Transportation Specialist	OPEN. DAMAGED TO UP; Correct address: 10051 Dallas St. Henderson, CO 80640
	20DV	BNSF	BNSF - HUDSON (404)	DAMAGED TO UP
	40DV	BNSF	BNSF - HUDSON (404)	DAMAGED TO UP
	20FR	UPRR	UP Denver (404)	DAMAGED TO UP
	20OT	UPRR	UP Denver (404)	DAMAGED TO UP
	20RF	UPRR	UP Denver (404)	DAMAGED TO UP
	40DV	UPRR	UP Denver (404)	DAMAGED TO UP
	40FR	UPRR	UP Denver (404)	DAMAGED TO UP
	40OT	UPRR	UP Denver (404)	DAMAGED TO UP
	40RF	UPRR	UP Denver (404)	DAMAGED TO UP
	45	UPRR	UP Denver (404)	DAMAGED TO UP
Long Beach, CA	20DV	All Locations	Total Terminals International	Open both shifts on singles, appointments required
	20FR	All Locations	Total Terminals International	CLOSED
	20OT	All Locations	Total Terminals International	CLOSED
	20RF	All Locations	Total Terminals International	CLOSED
	40DV	All Locations	Total Terminals International	Open both shifts on singles, appointments required
	40FR	All Locations	Total Terminals International	Open both shifts on singles, appointments required
	40HC	All Locations	Total Terminals International	Open both shifts on singles, appointments required
	40OT	All Locations	Total Terminals International	CLOSED
	40RF	All Locations	Total Terminals International	CLOSED.
	45	All Locations	Total Terminals International	Open both shifts on singles, appointments required
Los Angeles, CA	20DV	All Terminals	APM PIER 400 (404)	Open both shifts, appointments required. APM Hoot gate open 3am-8am
	40DV	All Terminals	APM PIER 400 (404)	Open both shifts, appointments required. APM Hoot gate open 3am-8am
	40HC	All Terminals	APM PIER 400 (404)	Open both shifts, appointments required. APM Hoot gate open 3am-8am
	45	All Terminals	APM PIER 400 (404)	Open both shifts, appointments required. APM Hoot gate open 3am-8am
	ALLEQ	All Terminals	West Basin Container Terminal	closed both shifts dry units/ open for special and reefers
Oakland, CA	20FR	OICT	Oakland International Container Terminal	Open for all sizes and types.
	20OT	OICT	Oakland International Container Terminal	Open for all sizes and types.
	40FR	OICT	Oakland International Container Terminal	Open for all sizes and types.
	40OT	OICT	Oakland International Container Terminal	Open for all sizes and types.
	ALLEQ	OICT	Oakland International Container Terminal	Open for all sizes and types.
	20FR	TraPac Oakland	TraPac Oakland	CLOSED
	20OT	TraPac Oakland	TraPac Oakland	CLOSED
	40FR	TraPac Oakland	TraPac Oakland	CLOSED
	40OT	TraPac Oakland	TraPac Oakland	CLOSED
Portland, Or, OR	20DV	Portland Container	Portland Container	PCR only open on Friday when T6 is closed. Correct address: 9449 Burgard Way, Portland, OR 97203. Friday 8:00 a.m. - 4:30 p.m.
	40DV	Portland Container	Portland Container	PCR only open on Friday when T6 is closed. Correct address: 9449 Burgard Way, Portland, OR 97203. Friday 8:00 a.m. - 4:30 p.m.
	40HC	Portland Container	Portland Container	PCR only open on Friday when T6 is closed. Correct address: 9449 Burgard Way, Portland, OR 97203. Friday 8:00 a.m. - 4:30 p.m.
	ALLEQ	T6	PORT OF PORTLAND- Terminal 6	T6 OPEN MONDAY-THURSDAY. CLOSED ON FRIDAYS. 20DV/40DV/40HC/45'/ OT'/ FL' Minor Damaged return to PCR; Major Damaged return to T6; 20'RF/ 40'HR Minor & Major Damaged return to return to T5 in Seattle. Portland container open to release
Salt Lake City, UT	ALLEQ	KEYWORD SLC	Keyword - SLC	Keyword SLC open for 20DV empty return. Open for releasing 20DV 40DV and 40HC. Damaged containers to UPRR
Salt Lake City, UT	ALLEQ	UPRR	UP - Salt Lake City (404)	Open for 40DV and 40HC empty returns and Damaged.
Seattle, WA	ALLEQ	All Seattle Ports	SSA Terminal # 5	T5 OPEN TUESDAY - FRIDAY. CLOSED ON MONDAYS. ALLEQ Minor & Major Damaged return to T5.