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CORRECTION: This option will remain at this location. It was incorrectly stated that the Import Empty Return functionality was moving to mymsc.com. As today, there is no need to register to use the Import Empty Return function.

Good Day,
Thank you for contacting MSC!

The Equipment Customer Service Department is operative MON-FRI 8am-8pm EST.
Email: USA-Equipment.team@msc.com
Phone: TBA

Please kindly note that whenever the return location is a rail ramp, rail billing must be requested in advance using the below contact information. Please ensure that the container returns against the corrrect billing.

Midwest Locations- US038-mwmtyrb@msc.com
South Atlantic Locations- US038-SATLMTYRB@msc.com
Memphis- US038-NOLAMTYRB@msc.com
Gulf (Texas) and West Coast Locations- US038-gulfwestmtyrb@msc.com

To check if your unit is off-hire or for all other equipment inquiries, please contact USA-Equipment.team@msc.com.

We are glad to share that MSC USA has launched a new digital solution allowing USA customers to submit their Demurrage, Detention and Per Diem disputes online. Please note, the Per Diem Billing department has up to 60 days from the return date to bill the per diem to the trucker. MSC is unable to quote per diem charges prior to final billing. Please allow the Billing Team to complete the auditing process.

Important Note:
-Motor Carriers are responsible for checking TIR and ensuring containers in-gate correctly back to MSC Fleet. If TIR is reflecting an error or different steamship line, please contact MSC immediately. **All hanger box must be dismantled prior to returning to MSC, otherwise, the terminal will be rejected.

Locations will be updated as needed.

Location	CNT	Loaded Pick up Location	Empty Return Location	Comment
Baltimore, MD	20ALL	Seagirt, CSX, Belts and ECW	Seagirt Marine Terminal	If no empty return in the EIR, please reach out to US038-BALEQ@MSC.COM for return location.
Baltimore, MD	40ALL	Seagirt, CSX, Belts and ECW	Seagirt Marine Terminal	If no empty return in the EIR, please reach out to US038-BALEQ@MSC.COM for return location.
Boston, MA	20ALL	Conley Terminal	Conley Terminal	Includes Damages
Boston, MA	40ALL	Conley Terminal	Conley Terminal	Includes Damages
Front Royal, VA	20ALL	Virginia Inland Port	Virginia Inland Port
Front Royal, VA	40ALL	Virginia Inland Port	Virginia Inland Port
Greensboro, NC	20ALL	NS Greensboro	NS Greensboro (404)	Email US038-NFKEQ@msc.com to request rail billing
Greensboro, NC	40ALL	NS Greensboro	NS Greensboro (404)	Email US038-NFKEQ@msc.com to request rail billing
New York, NY	20DV	all terminals	Port Newark Container Terminal	Major damage only return to Marsh depot unless otherwise instructed by MSC' Personnel.
	20DV	all terminals	APM Terminal	Major damage only return to Marsh depot unless otherwise instructed by MSC' Personnel.
	20FR	all terminals	Port Newark Container Terminal	Major damage only return to Marsh depot unless otherwise instructed by MSC' Personnel.
	20OT	all terminals	Port Newark Container Terminal	Major damage only return to Marsh depot unless otherwise instructed by MSC' Personnel.
	20RF	all terminals	Port Newark Container Terminal	Major damage only return to Marsh depot unless otherwise instructed by MSC' Personnel.
	40DV	all terminals	APM Terminal	Major damage only return to Marsh depot unless otherwise instructed by MSC' Personnel.
	40DV	all terminals	Port Newark Container Terminal	Major damage only return to Marsh depot unless otherwise instructed by MSC' Personnel.
	40FR	all terminals	Port Newark Container Terminal	Major damage only return to Marsh depot unless otherwise instructed by MSC' Personnel.
	40HC	all terminals	Port Newark Container Terminal	Major damage only return to Marsh depot unless otherwise instructed by MSC' Personnel.
	40OT	all terminals	APM Terminal	Major damage only return to Marsh depot unless otherwise instructed by MSC' Personnel.
	40RF	all terminals	Port Newark Container Terminal	Major damage only return to Marsh depot unless otherwise instructed by MSC' Personnel.
	40RF	all terminals	APM Terminal	Major damage only return to Marsh depot unless otherwise instructed by MSC' Personnel.
	45	all terminals	Port Newark Container Terminal	Major damage only return to Marsh depot unless otherwise instructed by MSC' Personnel.
	45	all terminals	APM Terminal	Major damage only return to Marsh depot unless otherwise instructed by MSC' Personnel.
Norfolk, VA	20DV	PY, NIT	Virginia International Gateway	Major damages to PPCY ANNEX, Minor damages to VIG
	40DV	PY, NIT	Virginia International Gateway	Major damages to PPCY ANNEX, Minor damages to VIG
	40HC	PY, NIT	PPCY empty depot	Major damages to PPCY ANNEX, Minor damages to VIG
	40RF	PY, NIT, MRS, VAD, RSA	Virginia International Gateway	Major damages to MRS Virginia Ave., Minor damages to VIG
	20FR	VIG, NIT, HREW	Virginia International Gateway
	20OT	VIG, NIT, HREW	Virginia International Gateway
	20RF	VIG, NIT, HREW	Virginia International Gateway
	40FR	VIG, NIT, HREW	Virginia International Gateway
	40OT	VIG, NIT, HREW	Virginia International Gateway
	45	VIG, NIT, HREW	Virginia International Gateway
Philadelphia, PA	20ALL	Packer, CSX & ECW	Packer Avenue Marine Terminal
Philadelphia, PA	40ALL	Packer, CSX & ECW	Packer Avenue Marine Terminal
Richmond, VA	20ALL	Port of Richmond	Port of Richmond
Richmond, VA	40ALL	Port of Richmond	Port of Richmond
Worcester, MA	20ALL	Intransit Container	Conley Terminal
	40DV	Intransit Container	Conley Terminal
	40HC	Intransit Container	Conley Terminal
	40RF	Intransit Container	Intransit Container	Only Reefers