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CORRECTION: This option will remain at this location. It was incorrectly stated that the Import Empty Return functionality was moving to mymsc.com. As today, there is no need to register to use the Import Empty Return function.

Good Day,
Thank you for contacting MSC!

The Equipment Customer Service Department is operative MON-FRI 8am-8pm EST.
Email: USA-Equipment.team@msc.com
Phone: TBA

Please kindly note that whenever the return location is a rail ramp, rail billing must be requested in advance using the below contact information. Please ensure that the container returns against the corrrect billing.

To check if your unit is off-hire or for all other equipment inquiries, please contact USA-Equipment.team@msc.com.

We are glad to share that MSC USA has launched a new digital solution allowing USA customers to submit their Demurrage, Detention and Per Diem disputes online.​ Please note, the Per Diem Billing department has up to 60 days from the return date to bill the per diem to the trucker. MSC is unable to quote per diem charges prior to final billing. Please allow the Billing Team to complete the auditing process.

Motor Carriers are responsible for checking J1's and ensuring containers in-gate correctly back to MSC Fleet. If J1 is reflecting an error or different steamship line, please contact MSC immediately.

If empty billing has been issued and container is instead used for export or returned to our depot empty, it is a requirement that the empty billing must be cancelled. Failure to comply is a violation of federal safety laws and violators will be subject to exorbitant fees.

All zip ties must be removed prior to the return of empties and loaded containers to the rail.

Important Note:

Locations will be updated as needed.

LocationCNTLoaded Pick up LocationEmpty Return LocationComment
Baltimore, MD20ALLSeagirt, CSX, Belts and ECW
Seagirt Marine Terminal
If no empty return in the EIR, please reach out to US038-BALEQ@MSC.COM for return location.
40ALLSeagirt, CSX, Belts and ECW
Seagirt Marine Terminal
If no empty return in the EIR, please reach out to US038-BALEQ@MSC.COM for return location.
Boston, MA20ALLConley Terminal
Conley Terminal
Includes Damages
40ALLConley Terminal
Conley Terminal
Includes Damages
Front Royal, VA20ALLVirginia Inland Port
Virginia Inland Port
 
40ALLVirginia Inland Port
Virginia Inland Port
 
Greensboro, NC20ALLNS Greensboro
NS Greensboro (404)
Email US038-NFKEQ@msc.com to request rail billing
40ALLNS Greensboro
NS Greensboro (404)
Email US038-NFKEQ@msc.com to request rail billing
New York, NY20DVall terminals
Port Newark Container Terminal
Major damage only return to Marsh depot unless otherwise instructed by MSC' Personnel.
20DVall terminals
APM Terminal
Major damage only return to Marsh depot unless otherwise instructed by MSC' Personnel.
20FRall terminals
Port Newark Container Terminal
Major damage only return to Marsh depot unless otherwise instructed by MSC' Personnel.
20OTall terminals
Port Newark Container Terminal
Major damage only return to Marsh depot unless otherwise instructed by MSC' Personnel.
20RFall terminals
Port Newark Container Terminal
Major damage only return to Marsh depot unless otherwise instructed by MSC' Personnel.
40DVall terminals
Port Newark Container Terminal
Major damage only return to Marsh depot unless otherwise instructed by MSC' Personnel.
40DVall terminals
APM Terminal
Major damage only return to Marsh depot unless otherwise instructed by MSC' Personnel.
40FRall terminals
Port Newark Container Terminal
Major damage only return to Marsh depot unless otherwise instructed by MSC' Personnel.
40HCall terminals
Port Newark Container Terminal
Major damage only return to Marsh depot unless otherwise instructed by MSC' Personnel.
40HCall terminals
APM Terminal
Major damage only return to Marsh depot unless otherwise instructed by MSC' Personnel.
40OTall terminals
Port Newark Container Terminal
Major damage only return to Marsh depot unless otherwise instructed by MSC' Personnel.
40OTall terminals
APM Terminal
Major damage only return to Marsh depot unless otherwise instructed by MSC' Personnel.
40RFall terminals
Port Newark Container Terminal
Major damage only return to Marsh depot unless otherwise instructed by MSC' Personnel.
40RFall terminals
APM Terminal
Major damage only return to Marsh depot unless otherwise instructed by MSC' Personnel.
45all terminals
Port Newark Container Terminal
Major damage only return to Marsh depot unless otherwise instructed by MSC' Personnel.
45all terminals
APM Terminal
Major damage only return to Marsh depot unless otherwise instructed by MSC' Personnel.
Norfolk, VA20DVPY, NIT
Virginia International Gateway
Major damages to PPCY ANNEX, Minor damages to VIG
40DVPY, NIT
Virginia International Gateway
Major damages to PPCY ANNEX, Minor damages to VIG
40HCPY, NIT
PPCY empty depot
Major damages to PPCY ANNEX, Minor damages to VIG
40RFPY, NIT, MRS, VAD, RSA
Virginia International Gateway
Major damages to MRS Virginia Ave., Minor damages to VIG
20FRVIG, NIT, HREW
Virginia International Gateway
 
20OTVIG, NIT, HREW
Virginia International Gateway
 
20RFVIG, NIT, HREW
Virginia International Gateway
 
40FRVIG, NIT, HREW
Virginia International Gateway
 
40OTVIG, NIT, HREW
Virginia International Gateway
 
45VIG, NIT, HREW
Virginia International Gateway
 
Philadelphia, PA20ALLPacker, CSX & ECW
Packer Avenue Marine Terminal
 
40ALLPacker, CSX & ECW
Packer Avenue Marine Terminal
 
Richmond, VA20ALLPort of Richmond
Port of Richmond
 
40ALLPort of Richmond
Port of Richmond
 
Worcester, MA20ALLIntransit Container
Conley Terminal
 
40DVIntransit Container
Conley Terminal
 
40HCIntransit Container
Conley Terminal
 
40RFIntransit Container
Intransit Container
Only Reefers