CORRECTION: This option will remain at this location. It was incorrectly stated that the Import Empty Return functionality was moving to mymsc.com. As today, there is no need to register to use the Import Empty Return function.

Good Day,
Thank you for contacting MSC!

The Equipment Customer Service Department is operative MON-FRI 8am-8pm EST.
Email: USA-Equipment.team@msc.com
Phone: TBA

Please kindly note that whenever the return location is a rail ramp, rail billing must be requested in advance using the below contact information. Please ensure that the container returns against the corrrect billing.

To check if your unit is off-hire or for all other equipment inquiries, please contact USA-Equipment.team@msc.com.

We are glad to share that MSC USA has launched a new digital solution allowing USA customers to submit their Demurrage, Detention and Per Diem disputes online.​ Please note, the Per Diem Billing department has up to 60 days from the return date to bill the per diem to the trucker. MSC is unable to quote per diem charges prior to final billing. Please allow the Billing Team to complete the auditing process.

Important Note:

Locations will be updated as needed.

LocationCNTLoaded Pick up LocationEmpty Return LocationComment
Amarillo, TXALLEQAll locations
BNSF Amarillo (404)
Including Damages
Birmingham, AL20DVCSX
Central Alabama ICTF (404)
 
40ALLCSX
Central Alabama ICTF (404)
 
Dallas, TX20DVAll Rails
BNSF - Dallas (Alliance) (404)
Return DAM to BNSF
20DVAll Rails
Universal Intermodal Srvc, Inc.
CLOSED. Return DAM to BNSF
20FRAll Rails
BNSF - Dallas (Alliance) (404)
Return DAM to BNSF
20OTAll Rails
BNSF - Dallas (Alliance) (404)
Return DAM to BNSF
20RFAll Rails
BNSF - Dallas (Alliance) (404)
Return DAM to BNSF
40DVAll Rails
BNSF - Dallas (Alliance) (404)
CLOSED. Return DAM to BNSF
40DVAll Rails
Universal Intermodal Srvc, Inc.
Return DAM to BNSF
40FRAll Rails
BNSF - Dallas (Alliance) (404)
Return DAM to BNSF
40HCAll Rails
BNSF - Dallas (Alliance) (404)
Return DAM to BNSF
40HCAll Rails
Universal Intermodal Srvc, Inc.
CLOSED. Return DAM to BNSF
40OTAll Rails
BNSF - Dallas (Alliance) (404)
Return DAM to BNSF
40RFAll Rails
BNSF - Dallas (Alliance) (404)
Return DAM to BNSF
45All Rails
BNSF - Dallas (Alliance) (404)
Return DAM to BNSF
El Paso, TX20DVAll Locations
Twin Cities Services, Inc.
Return DAM to UPRR
20FRAll Locations
UP El Paso (404)
Return DAM to UPRR
20OTAll Locations
UP El Paso (404)
Return DAM to UPRR
20RFAll Locations
UP El Paso (404)
Return DAM to UPRR
40DVAll Locations
Twin Cities Services, Inc.
Return DAM to UPRR
40FRAll Locations
UP El Paso (404)
Return DAM to UPRR
40HCAll Locations
Twin Cities Services, Inc.
Return DAM to UPRR
40OTAll Locations
UP El Paso (404)
Return DAM to UPRR
40RFAll Locations
UP El Paso (404)
Return DAM to UPRR
45All Locations
UP El Paso (404)
Return DAM to UPRR
Houston, TX20DVAll Locations
Bayport Container Terminal
20DV DAM return to BYP
20FRAll Locations
Bayport Container Terminal
20FR DAM return to BYP
20OTAll Locations
Bayport Container Terminal
20OT DAM return to BYP
20RFAll Locations
Bayport Container Terminal
20RF DAM return to BYP
40DVAll Locations
Bayport Container Terminal
40DV DAM return to C&C
40FRAll Locations
Bayport Container Terminal
40FR DAM return to BYP
40HCAll Locations
C & C Maintenance LLC
40HC DAM return to C&C. Bayport open for empty return at 3PM.
40OTAll Locations
Bayport Container Terminal
40OT DAM return to BPT
40RFAll Locations
C & C Maintenance LLC
CLOSED. 40RF DAM return to BPT. Bayport open for empty return at 3PM.
45All Locations
Bayport Container Terminal
45 DAM return to BPT
Huntsville, ALALLEQRails
NS - Huntsville (404)
 
Memphis, TN20DVAll rails
BNSF Memphis (404)
Damages to the BNSF - Request empty billing to US038-NOLAMTYRB@msc.com
40DVAll rails
C & K Trucking - MEM
Damages to the BNSF - Request empty billing to US038-NOLAMTYRB@msc.com
40HCall rails
C & K Trucking - MEM
Damages to the BNSF - Request empty billing to US038-NOLAMTYRB@msc.com
Mobile, AL20DVAPM Mobile
APM Terminals Mobile
DAMAGE 20' EQ - RETURNS TO CC
40DVAPM MOBILE
C&C Maintenance LLC
DAMAGE 40' EQ - RETURNS TO CC
40FRAPM Mobile
APM Terminals Mobile
 
40HCAPM MOBILE
C&C Maintenance LLC
DAMAGE 40' EQ - RETURNS TO CC
40OTAPM MOBILE
APM Terminals Mobile
 
40RFAPM MOBILE
C & C Maintenance LLC
DAMAGE 40' EQ - RETURNS TO CC
New Orleans, LA20DVNOT
Napoleon Avenue Terminal
DAMAGE 20'S= NOT
40ALLNOT
C & C Maintenance LLC
NOT is also allowed upon request.
20DVNOT/ PNO
Napoleon Avenue Terminal
Regular 20's only
20DVNOT/PNO
C & C Maintenance LLC
including damages