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CORRECTION: This option will remain at this location. It was incorrectly stated that the Import Empty Return functionality was moving to mymsc.com. As today, there is no need to register to use the Import Empty Return function.

Good Day,
Thank you for contacting MSC!

The Equipment Customer Service Department is operative MON-FRI 8am-8pm EST.
Email: USA-Equipment.team@msc.com
Phone: TBA

Please kindly note that whenever the return location is a rail ramp, rail billing must be requested in advance using the below contact information. Please ensure that the container returns against the corrrect billing.

Midwest Locations- US038-mwmtyrb@msc.com
South Atlantic Locations- US038-SATLMTYRB@msc.com
Memphis- US038-NOLAMTYRB@msc.com
Gulf (Texas) and West Coast Locations- US038-gulfwestmtyrb@msc.com

To check if your unit is off-hire or for all other equipment inquiries, please contact USA-Equipment.team@msc.com.

We are glad to share that MSC USA has launched a new digital solution allowing USA customers to submit their Demurrage, Detention and Per Diem disputes online. Please note, the Per Diem Billing department has up to 60 days from the return date to bill the per diem to the trucker. MSC is unable to quote per diem charges prior to final billing. Please allow the Billing Team to complete the auditing process.

Important Note:

5/1/2024

•	When returning damaged empties, please ensure to explicitly inform Bayport terminal of their condition. 
•	Bayport terminal will be open to receive 40’HC empties at 3:00pm.
•	C&C Depot closes daily at 3:00PM
•	Barbour’s Cut will be open to release 40’HC. 


-If empty billing has been issued and container is instead used for export or returned to our depot empty, it is a requirement that the empty billing must be cancelled. Failure to comply is a violation of federal safety laws and violators will be subject to exorbitant fees.

-All zip ties must be removed prior to the return of empties and loaded containers to the rail.

-"IMPORTANT - some containers may be ineligible to return to the ports - if returning a container to the port please check the container in the terminal system to ensure there is not an ingate hold on the container prior to dispatching. If there is an ingate hold, please contact MSC for return instructions."   @    USA-equipment.team@msc.com

-FOR MEMPHIS ONLY: -Containers in private chassis will require empty billing.

Locations will be updated as needed.

Location	CNT	Loaded Pick up Location	Empty Return Location	Comment
Amarillo, TX	ALLEQ	All locations	BNSF Amarillo (404)	Including Damages
Birmingham, AL	20DV	CSX	Central Alabama ICTF (404)
Birmingham, AL	40ALL	CSX	Central Alabama ICTF (404)
Dallas, TX	20DV	All Rails	Universal - DAL	CLOSED. Return DAM to BNSF
	20DV	All Rails	BNSF - Dallas (Alliance) (404)	OPEN. Return DAM to BNSF
	20FR	All Rails	BNSF - Dallas (Alliance) (404)	Return DAM to BNSF
	20OT	All Rails	BNSF - Dallas (Alliance) (404)	Return DAM to BNSF
	20RF	All Rails	BNSF - Dallas (Alliance) (404)	Return DAM to BNSF
	40DV	All Rails	Universal - DAL	CLOSED. Return DAM to BNSF
	40DV	All Rails	BNSF - Dallas (Alliance) (404)	OPEN. Return DAM to BNSF
	40FR	All Rails	BNSF - Dallas (Alliance) (404)	Return DAM to BNSF
	40HC	All Rails	Universal - DAL	OPEN. Return DAM to BNSF
	40HC	All Rails	BNSF - Dallas (Alliance) (404)	OPEN. Return DAM to BNSF
	40OT	All Rails	BNSF - Dallas (Alliance) (404)	Return DAM to BNSF
	40RF	All Rails	BNSF - Dallas (Alliance) (404)	Return DAM to BNSF
	45	All Rails	BNSF - Dallas (Alliance) (404)	Return DAM to BNSF
El Paso, TX	20DV	All Locations	Twin Cities Services, Inc.	OPEN. Return DAM to UPRR
	20DV	All Locations	UP El Paso (404)	CLOSED. Return DAM to UPRR
	20FR	All Locations	UP El Paso (404)	Open. Return DAM to UPRR
	20OT	All Locations	UP El Paso (404)	Open. Return DAM to UPRR
	20RF	All Locations	UP El Paso (404)	Open. Return DAM to UPRR
	40DV	All Locations	Twin Cities Services, Inc.	CLOSED. Return DAM to UPRR
	40DV	All Locations	UP El Paso (404)	OPEN. Return DAM to UPRR
	40FR	All Locations	UP El Paso (404)	Open. Return DAM to UPRR
	40HC	All Locations	UP El Paso (404)	CLOSED. Return DAM to UPRR
	40HC	All Locations	Twin Cities Services, Inc.	OPEN. Return DAM to UPRR
	40OT	All Locations	UP El Paso (404)	Open. Return DAM to UPRR
	40RF	All Locations	UP El Paso (404)	Open. Return DAM to UPRR
	45	All Locations	UP El Paso (404)	Open. Return DAM to UPRR
Houston, TX	20DV	All Locations	Bayport Container Terminal	OPEN. 20DV DAM return to BYP
	20DV	All Locations	C & C Maintenance LLC	CLOSED. 20DV DAM return to BYP
	20FR	All Locations	Bayport Container Terminal	20FR DAM return to BYP
	20OT	All Locations	Bayport Container Terminal	20OT DAM return to BYP
	20RF	All Locations	Bayport Container Terminal	20RF DAM return to BYP
	40DV	All Locations	Bayport Container Terminal	OPEN. 40DV DAM return to C&C
	40FR	All Locations	Bayport Container Terminal	40FR DAM return to BYP
	40HC	All Locations	C & C Maintenance LLC	OPEN. 40HC DAM return to C&C
	40HC	All Locations	Bayport Container Terminal	CLOSED. OPEN to receive 40HC at 3:00pm.
	40OT	All Locations	Bayport Container Terminal	40OT DAM return to BPT
	40RF	All Locations	*Barbours Cut Terminal	OPEN. 40RF DAM return to BYP
	40RF	All Locations	C & C Maintenance LLC	CLOSED. 40RF DAM return to BYP
	40RF	All Locations	Bayport Container Terminal	CLOSED. 40RF DAM return to BYP
	45	All Locations	Bayport Container Terminal	45 DAM return to BPT
Huntsville, AL	ALLEQ	Rails	NS - Huntsville (404)
Memphis, TN	20DV	All rails	BNSF Memphis (404)	Damages to the BNSF - Request empty billing to US038-NOLAMTYRB@msc.com
	40DV	All rails	BNSF Memphis (404)	Damages to the BNSF - Request empty billing to US038-NOLAMTYRB@msc.com
	40HC	all rails	BNSF Memphis (404)
	40HC	all rails	BNSF Memphis (404)	Damages to the BNSF - Request empty billing to US038-NOLAMTYRB@msc.com
Mobile, AL	20DV	APM Mobile	APM Terminals Mobile	DAMAGE 20' EQ - RETURNS TO CC
	20DV	APM MOBILE	C&C Maintenance LLC
	40DV	APM MOBILE	C&C Maintenance LLC	DAMAGE 40' EQ - RETURNS TO CC
	40FR	APM Mobile	APM Terminals Mobile
	40HC	APM MOBILE	C&C Maintenance LLC	DAMAGE 40' EQ - RETURNS TO CC
	40OT	APM MOBILE	APM Terminals Mobile
	40RF	APM MOBILE	C&C Maintenance LLC	DAMAGE 40' EQ - RETURNS TO CC
New Orleans, LA	20DV	NOT	Napoleon Avenue Terminal	DAMAGE 20'S= NOT
New Orleans, LA	40ALL	NOT	C & C Maintenance LLC	NOT is also allowed upon request.