CORRECTION: This option will remain at this location. It was incorrectly stated that the Import Empty Return functionality was moving to mymsc.com. As today, there is no need to register to use the Import Empty Return function.

Good Day,
Thank you for contacting MSC!

The Equipment Customer Service Department is operative MON-FRI 8am-8pm EST.
Email: USA-Equipment.team@msc.com
Phone: TBA

Please kindly note that whenever the return location is a rail ramp, rail billing must be requested in advance using the below contact information. Please ensure that the container returns against the corrrect billing.

To check if your unit is off-hire or for all other equipment inquiries, please contact USA-Equipment.team@msc.com.

We are glad to share that MSC USA has launched a new digital solution allowing USA customers to submit their Demurrage, Detention and Per Diem disputes online.​ Please note, the Per Diem Billing department has up to 60 days from the return date to bill the per diem to the trucker. MSC is unable to quote per diem charges prior to final billing. Please allow the Billing Team to complete the auditing process.

Important Note:

Locations will be updated as needed.

LocationCNTLoaded Pick up LocationEmpty Return LocationComment
Amarillo, TXALLEQAll locations
BNSF Amarillo (404)
Including Damages
Birmingham, AL20DVCSX
Central Alabama ICTF (404)
 
40ALLCSX
Central Alabama ICTF (404)
 
Dallas, TX20DVAll Rails
Universal - DAL
CLOSED
20DVAll Rails
BNSF - Dallas (Alliance) (404)
OPEN
40DVAll Rails
BNSF - Dallas (Alliance) (404)
OPEN
40DVAll Rails
Universal - DAL
CLOSED
40HCAll Rails
Universal - DAL
CLOSED
40HCAll Rails
BNSF - Dallas (Alliance) (404)
OPEN
ALLEQAll specials + reefers + 45'.
BNSF - Dallas (Alliance) (404)
BNSF is open to receiving all specials + reefers + 45'.
ALLEQDAMAGE UNITS
BNSF - Dallas (Alliance) (404)
Damaged units of all sizes and types should return to BNSF
El Paso, TX20DVAll Locations
Twin Cities Services, Inc.
CLOSED
20DVAll Locations
UP El Paso (404)
OPEN
40DVAll Locations
Twin Cities Services, Inc.
CLOSED
40DVAll Locations
UP El Paso (404)
OPEN
40HCAll Locations
UP El Paso (404)
CLOSED
40HCAll Locations
Twin Cities Services, Inc.
OPEN
ALLEQALL specials + reefers + 45'
UP El Paso (404)
UPRR is open to receiving all specials + reefers + 45'
ALLEQDAMAGED UNITS
UP El Paso (404)
Damaged units of all sizes and types should return to UPRR
Houston, TX20DVAll Locations
C & C Maintenance LLC
CLOSED
20DVAll Locations
Barbours Cut Terminal
OPEN
20DVAll Locations
Bayport Container Terminal
CLOSED
20FRAll Locations
Bayport Container Terminal
OPEN
20OTAll Locations
Bayport Container Terminal
OPEN
20RFAll Locations
Bayport Container Terminal
OPEN
40DVAll Locations
Bayport Container Terminal
OPEN
40FRAll Locations
Bayport Container Terminal
OPEN
40HCAll Locations
C & C Maintenance LLC
OPEN
40HCAll Locations
Bayport Container Terminal
OPEN
40HCAll Locations
Barbours Cut Terminal
CLOSED
40OTAll Locations
Bayport Container Terminal
OPEN
40RFAll Locations
C & C Maintenance LLC
CLOSED
40RFAll Locations
Bayport Container Terminal
CLOSED
40RFAll Locations
Barbours Cut Terminal
OPEN
45All Locations
Bayport Container Terminal
OPEN
ALLEQDAMAGED UNITS
C & C Maintenance LLC
40DV & 40HC return to C&C
ALLEQDAMAGED UNITS
Bayport Container Terminal
Open to receive all DAM units
Huntsville, ALALLEQRails
NS - Huntsville (404)
 
Memphis, TN20DVAll rails
C & K Trucking - MEM
Damages to the BNSF - Request empty billing to US038-NOLAMTYRB@msc.com
40DVAll rails
C & K Trucking - MEM
Auto billing on at the BN for non-DCLI. Damages to the BNSF - Request empty billing to US038-NOLAMTYRB@msc.com
40HCall rails
C & K Trucking - MEM
Auto billing on at the BN for non-DCLI. Damages to the BNSF - Request empty billing to US038-NOLAMTYRB@msc.com
Mobile, AL20DVAPM MOBILE
APM Terminals Mobile
DAMAGE 20' EQ - RETURNS TO CC
40DVAPM MOBILE
C&C Maintenance LLC
 
40FRAPM Mobile
APM Terminals Mobile
 
40HCAPM MOBILE
C&C Maintenance LLC
 
40OTAPM MOBILE
APM Terminals Mobile
 
40RFAPM MOBILE
C&C Maintenance LLC
DAMAGE 40' EQ - RETURNS TO CC
New Orleans, LA20DVNOT/PNO
C & C Maintenance LLC
DAMAGE 20'S= N.O.T
20DVNOT/PNO
Napoleon Avenue Terminal
DAMAGE 20'S= N.O.T. / If its blocked for return @ NOT pls return to CC depot. (error in return appt)
40ALLNOT/PNO
C & C Maintenance LLC
NOT is also allowed upon request. Damages to N.O.T