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CORRECTION: This option will remain at this location. It was incorrectly stated that the Import Empty Return functionality was moving to mymsc.com. As today, there is no need to register to use the Import Empty Return function.

Good Day,
Thank you for contacting MSC!

The Equipment Customer Service Department is operative MON-FRI 8am-8pm EST.
Email: USA-Equipment.team@msc.com
Phone: TBA

Please kindly note that whenever the return location is a rail ramp, rail billing must be requested in advance using the below contact information. Please ensure that the container returns against the corrrect billing.

Midwest Locations- US038-mwmtyrb@msc.com
South Atlantic Locations- US038-SATLMTYRB@msc.com
Memphis- US038-NOLAMTYRB@msc.com
Gulf (Texas) and West Coast Locations- US038-gulfwestmtyrb@msc.com

To check if your unit is off-hire or for all other equipment inquiries, please contact USA-Equipment.team@msc.com.

We are glad to share that MSC USA has launched a new digital solution allowing USA customers to submit their Demurrage, Detention and Per Diem disputes online. Please note, the Per Diem Billing department has up to 60 days from the return date to bill the per diem to the trucker. MSC is unable to quote per diem charges prior to final billing. Please allow the Billing Team to complete the auditing process.

Important Note:

-Motor Carriers are responsible for checking J1's and ensuring containers in-gate correctly back to MSC Fleet.  If J1 is reflecting an error or different steamship line, please contact MSC immediately. If failed to do so - truckers will be 100% responsible for all the costs associated to this error.
-If empty billing has been issued and container is instead used for export or returned to our depot empty, it is a requirement that the empty billing must be cancelled. Failure to comply is a violation of federal safety laws and violators will be subject to exorbitant fees.
-All zip ties must be removed prior to the return of empties and loaded containers to the rail.
-For damaged container returns - please contact M&R team 
- For special equipment please kindly contact equipment department
- 20 Reefers in Chicago please also email us

Locations will be updated as needed.

Location	CNT	Loaded Pick up Location	Empty Return Location	Comment
Chicago, IL	40RF	BNSF	BNSF LPC (404)	Empty Billing to Fremont
	45	BNSF	BNSF LPC (404)	Please email us038-mwmtyrb@msc.com with container number
	20DV	BNSF (LPC)	BNSF LPC (404)	Main gate - auto billing is on
	40DV	BNSF (LPC)	Integrated Industries Elwood	Good order DCLI set ups need to be dropped. Good order on non DCLI chassis to BNSF lot 16 - boxes need to be lifted off. BAD order boxes/chassis to the main gate - auto billing is on
	40HC	BNSF (LPC)	Integrated Industries Elwood	Good order DCLI set ups need to be dropped. Good order on non DCLI chassis to BNSF lot 16 - boxes need to be lifted off. BAD order boxes/chassis to the main gate - auto billing is on
	20DV	CN Harvey	CN - Chicago (404)	No billing needed. Please get an RV using bk# REPOPPR20DV3 REPOCHIREG20DV1 and in-gate
	40DV	CN Harvey	Integrated Industries Elwood	Good order DCLI set ups need to be dropped. Good order or non DCLI chassis to BNSF lot 16 - boxes need to be lifted off. BAD order boxes/chassis to the main gate - auto billing is on
	40HC	CN Harvey	Integrated Industries Elwood	Good order DCLI set ups need to be dropped. Good order on non DCLI chassis to BNSF lot 16 - boxes need to be lifted off. BAD order boxes/chassis to the main gate - auto billing is on
	40RF	CSX 59th/ Bedford park	ITI Intermodal - Kedzie
	20DV	CSX/NS	CSX - 59th Street (404)	Empty billing to PNCT
	40DV	CSX/NS	Integrated Industries Elwood	Good order DCLI set ups need to be dropped. Good order on non DCLI chassis to BNSF lot 16 - boxes need to be lifted off. BAD order boxes/chassis to the main gate - auto billing is on
	40HC	CSX/NS	Integrated Industries Elwood	Good order DCLI set ups need to be dropped. Good order on non DCLI chassis to BNSF lot 16 - boxes need to be lifted off. BAD order boxes/chassis to the main gate - auto billing is on
Cincinnati, OH	20DV	CSX / NS	CSX - Cincinnati (404)	Empty billing to PNCT
	40DV	CSX / NS	CSX - Cincinnati (404)	Empty billing to PNCT
	40HC	CSX / NS	CSX - Cincinnati (404)	Empty billing to PNCT
Cleveland, OH	20DV	CSX	CSX Cleveland (404)	Empty billing to LGB via UP
	40DV	CSX	CSX Cleveland (404)	Empty billing to LGB via UP
	40HC	CSX	Universal - CLE
Columbus, OH	20DV	CSX	C & K Trucking - COL	Good order only. Bad order to CSX.Empty billing to LGB via UP
	40DV	CSX	CSX Columbus (404)	Empty billing to LGB
	40HC	CSX	CSX Columbus (404)	Empty billing to LGB
Detroit, MI	20DV	CSX/ CN	Universal - DET
	40DV	CSX/ CN	CN Detroit (404)	No Billing needed. Please get an RV using bkg# REPOMONTER40DV REPODETPRR40DV
	40HC	CSX/ CN	CSX Detroit (404)	Empty billing to LGB via UP
Indianapolis, IN	20DV	CN/ CSX	CSX ICTF Indianapolis (404)	Empty billing to PNCT
	40DV	CN/ CSX	DNJ Intermodal Services
	40HC	CN/ CSX	DNJ Intermodal Services
Joliet, IL	20DV	CN Joilet	CN Joliet Yard (404) [Joliet - OLD]	Please email us for return location since CN Joliet is currently not accepting
	40DV	CN Joilet	CN Joliet Yard (404) [Joliet - OLD]	Please email us for return location since CN Joliet is currently not accepting
	40HC	CN Joilet	CN Joliet Yard (404) [Joliet - OLD]	Please email us for return location since CN Joliet is currently not accepting
Kansas City	40RF	BNSF	ITI Intermodal - Edgerton
	20DV	BNSF/KCS/NS	C & K Trucking - KC	Good Order only, Bad order to BNSF LPKC. Auto billing is on
	40DV	BNSF/KCS/NS	BNSF KANSAS CITY (404)	Auto billing is on
	40HC	BNSF/KCS/NS	BNSF KANSAS CITY (404)	Auto billing is on
	40RF	BNSF/KCS/NS	ITI Intermodal - Edgerton
Louisville, KY	20DV	CSX / NS	Universal - LOU
	40DV	CSX / NS	NS - Appliance Park (404)	Empty billing to Norfolk
	40HC	CSX / NS	Universal - LOU
Minneapolis, MN	20DV	BNSF/CP	Universal - MIN
	40DV	BNSF/CP	Universal - MIN
	40HC	BNSF/CP	Universal - MIN
Omaha, NE	20DV	BNSF/UP	TSL Terminals
	40DV	BNSF/UP	UP - Council Bluffs (404)	Empty Billing to LGB ICTF
	40HC	BNSF/UP	UP - Council Bluffs (404)	Empty Billing to LGB ICTF
Peoria, IL	20DV		*G & D
	40DV		*G & D
	40HC		*G & D
Pittsburgh, PA	20DV	CSX/NS	NS - Pittsburgh/Wall (404)	Empty Billing to Elizabeth Marine Terminal (MSC PLEASE EMAIL US038-IntermodalExportRailNY@msc.com any time you bill a unit
	40DV	CSX/NS	NS - Pittsburgh/Wall (404)	Empty Billing to Elizabeth Marine Terminal (MSC PLEASE EMAIL US038-IntermodalExportRailNY@msc.com any time you bill a unit
	40HC	CSX/NS	NS - Pittsburgh/Wall (404)	Empty Billing to Elizabeth Marine Terminal (MSC PLEASE EMAIL US038-IntermodalExportRailNY@msc.com any time you bill a unit
Saint Louis, MO	20DV	UP/CSX/BNSF	Union Pacific	Empty billing to LA APM
	40DV	UP/CSX/BNSF	Union Pacific	Empty billing to LA APM
	40HC	UP/CSX/BNSF	Union Pacific	Empty billing to LA APM