CORRECTION: This option will remain at this location. It was incorrectly stated that the Import Empty Return functionality was moving to mymsc.com. As today, there is no need to register to use the Import Empty Return function.

Good Day,
Thank you for contacting MSC!

The Equipment Customer Service Department is operative MON-FRI 8am-8pm EST.
Email: USA-Equipment.team@msc.com
Phone: TBA

Please kindly note that whenever the return location is a rail ramp, rail billing must be requested in advance using the below contact information. Please ensure that the container returns against the corrrect billing.

To check if your unit is off-hire or for all other equipment inquiries, please contact USA-Equipment.team@msc.com.

We are glad to share that MSC USA has launched a new digital solution allowing USA customers to submit their Demurrage, Detention and Per Diem disputes online.​ Please note, the Per Diem Billing department has up to 60 days from the return date to bill the per diem to the trucker. MSC is unable to quote per diem charges prior to final billing. Please allow the Billing Team to complete the auditing process.

Important Note:

Locations will be updated as needed.

LocationCNTLoaded Pick up LocationEmpty Return LocationComment
Chicago, IL40RFBNSF
BNSF LPC (404)
Empty Billing to Fremont
20DVBNSF (LPC)
BNSF LPC (404)
Good order DCLI set ups need to be dropped at lot 16. Bad order/Private wheels to CN. No Billing needed. Please get RV using bkg# REPOCHIREG20DV1 REPOWINN20DV REPOCHISASK20DV REPOROB20DV3
40DVBNSF (LPC)
BNSF LPC (404)
Good order DCLI set ups need to be dropped at lot 16. Bad order/private chassis to BNSF main gate - auto biling is on
40HCBNSF (LPC)
Integrated Industries Elwood
Good order DCLI set ups need to be dropped. Bad order/private chassis to BNSF main gate - auto biling is on
20DVCN Harvey
CN - Chicago (404)
No Billing needed. Please get RV using bkg# REPOCHIREG20DV1 REPOWINN20DV REPOCHISASK20DV REPOROB20DV3
40DVCN Harvey
BNSF LPC (404)
Main Gate - auto billing is on
40HCCN Harvey
Integrated Industries Harvey
 
40RFCSX 59th/ Bedford park
ITI Intermodal - Kedzie
 
20DVCSX/NS
Integrated Industries - 35th St
 
40DVCSX/NS
BNSF LPC (404)
Main Gate - auto billing is on
40HCCSX/NS
Integrated Industries - 35th St
 
Cincinnati, OH20DVCSX / NS
NS Sharonville (404)
Empty Billing to NFK NS VIG
40DVCSX / NS
CSX - Cincinnati (404)
empty billing to PNCT
40HCCSX / NS
NS Sharonville (404)
Empty Billing to NFK NS VIG
Cleveland, OH20DVCSX
Universal - CLE
 
40DVCSX
CSX Cleveland (404)
Empty billing to LGB Via UP
40HCCSX
CSX Cleveland (404)
Empty billing to LGB Via UP
Columbus, OH20DVCSX
CSX Columbus (404)
empty billing to LGB via UP
40DVCSX
C & K Trucking - COL
Good order only. DAM units to CSX. empty billing to LGB via UP
40HCCSX
C & K Trucking - COL
Good order only. DAM units to CSX. empty billing to LGB via UP
Detroit, MI20DVCSX/ CN
Universal - DET
 
40DVCSX/ CN
CN Detroit (404)
No billing needed. Please use REPODETROB40DV to get an RV and in-gate
40HCCSX/ CN
CSX Detroit (404)
empty billing to LGB via UP
Indianapolis, IN20DV CN/ CSX
CSX ICTF Indianapolis (404)
empty billing to PNCT
40DV CN/ CSX
DNJ Intermodal Services
 
40HC CN/ CSX
DNJ Intermodal Services
 
Joliet, IL20DVCN Joilet
CN Joliet Yard (404) [Joliet - OLD]
Please email us for return location since CN Joliet is currently not accepting
40DVCN Joilet
CN Joliet Yard (404) [Joliet - OLD]
Please email us for return location since CN Joliet is currently not accepting
40HCCN Joilet
CN Joliet Yard (404) [Joliet - OLD]
Please email us for return location since CN Joliet is currently not accepting
Kansas City40RFBNSF
ITI Intermodal - Edgerton
 
20DVBNSF/KCS/NS
C & K Trucking - KC
Good order only. Bad order to BNSF - auto billing is on
40DVBNSF/KCS/NS
C & K Trucking - KC
Good order only. Bad order to BNSF - auto billing is on
40HCBNSF/KCS/NS
C & K Trucking - KC
Good order only. Bad order to BNSF - auto billing is on
40RFBNSF/KCS/NS
ITI Intermodal - Edgerton
 
Louisville, KY20DVCSX / NS
NS - Appliance Park (404)
Empty billing to NFK
40DVCSX / NS
NS - Appliance Park (404)
Empty billing to NFK
40HCCSX / NS
Universal - LOU
Good order only. Bad order to NS Applicance Empty billing to Norfolk NS VIG
Minneapolis, MN20DVBNSF/CP
Universal - MIN
 
40DVBNSF/CP
Universal - MIN
 
40HCBNSF/CP
BNSF St Paul (404)
Empty billing to Seattle T5
Omaha, NE20DVBNSF/UP
TSL Terminals
 
40DVBNSF/UP
UP - Council Bluffs (404)
empty billing to LGB ICTF
40HCBNSF/UP
TSL Terminals
 
Peoria, IL20DV 
*G & D
 
40DV 
*G & D
 
40HC 
*G & D
 
Pittsburgh, PA20DVCSX/NS
NS - Pittsburgh/Wall (404)
Empty Billing to Elizabeth Marine Terminal (MSC PLEASE EMAIL US038-IntermodalExportRailNY@msc.com any time you bill a unit
40DVCSX/NS
NS - Pittsburgh/Wall (404)
Empty Billing to Elizabeth Marine Terminal (MSC PLEASE EMAIL US038-IntermodalExportRailNY@msc.com any time you bill a unit
40HCCSX/NS
NS - Pittsburgh/Wall (404)
Empty Billing to Elizabeth Marine Terminal (MSC PLEASE EMAIL US038-IntermodalExportRailNY@msc.com any time you bill a unit
Saint Louis, MO20DVUP/CSX/BNSF
Jung Truck Service - St Louis
 
40DVUP/CSX/BNSF
Jung Truck Service - St Louis
 
40HCUP/CSX/BNSF
Jung Truck Service - St Louis