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CORRECTION: This option will remain at this location. It was incorrectly stated that the Import Empty Return functionality was moving to mymsc.com. As today, there is no need to register to use the Import Empty Return function.

Good Day,
Thank you for contacting MSC!

The Equipment Customer Service Department is operative MON-FRI 8am-8pm EST.
Email: USA-Equipment.team@msc.com
Phone: TBA

Please kindly note that whenever the return location is a rail ramp, rail billing must be requested in advance using the below contact information. Please ensure that the container returns against the corrrect billing.

Midwest Locations- US038-mwmtyrb@msc.com
South Atlantic Locations- US038-SATLMTYRB@msc.com
Memphis- US038-NOLAMTYRB@msc.com
Gulf (Texas) and West Coast Locations- US038-gulfwestmtyrb@msc.com

To check if your unit is off-hire or for all other equipment inquiries, please contact USA-Equipment.team@msc.com.

We are glad to share that MSC USA has launched a new digital solution allowing USA customers to submit their Demurrage, Detention and Per Diem disputes online. Please note, the Per Diem Billing department has up to 60 days from the return date to bill the per diem to the trucker. MSC is unable to quote per diem charges prior to final billing. Please allow the Billing Team to complete the auditing process.

Important Note:
-Motor Carriers are responsible for checking TIR and ensuring containers in-gate correctly back to MSC Fleet. If TIR is reflecting an error or different steamship line, please contact MSC immediately. For special equipment (open tops, flatracks, reefers) please send email to US038-CHSEQ@msc.com.

Locations will be updated as needed.

Location	CNT	Loaded Pick up Location	Empty Return Location	Comment
Atlanta, GA	20DV		ITI INTERMODAL – ATL
	40DV		ITI INTERMODAL – ATL
	40HC		ITI INTERMODAL – ATL
Charleston, SC	20DV	CSX Charleston	Wando Welch Terminal
	40DV	CSX Charleston	Wando Welch Terminal
	40HC	CSX Charleston	Wando Welch Terminal
	20DV	North Charleston Terminal	North Charleston Marine Terminal
	20FR	North Charleston Terminal	North Charleston Marine Terminal
	20OT	North Charleston Terminal	North Charleston Marine Terminal
	20RF	North Charleston Terminal	North Charleston Marine Terminal
	40DV	North Charleston Terminal	North Charleston Marine Terminal
	40FR	North Charleston Terminal	North Charleston Marine Terminal
	40HC	North Charleston Terminal	Wando Welch Terminal
	40OT	North Charleston Terminal	North Charleston Marine Terminal
	40RF	North Charleston Terminal	Wando Welch Terminal
	20DV	Wando Welch Terminal	Wando Welch Terminal
	20FR	Wando Welch Terminal	Wando Welch Terminal
	20OT	Wando Welch Terminal	Wando Welch Terminal
	20RF	Wando Welch Terminal	Wando Welch Terminal
	40FR	Wando Welch Terminal	Wando Welch Terminal
	40OT	Wando Welch Terminal	Wando Welch Terminal
	40RF	Wando Welch Terminal	Wando Welch Terminal
Charlotte, NC	20DV		RoadOne - CHR
	40DV		RoadOne - CHR
	40HC		RoadOne - CHR
Greer, SC	20DV	SC Inland Port	S.C. Inland Port (404)
	40DV	SC Inland Port	S.C. Inland Port (404)
	40HC	SC Inland Port	S.C. Inland Port (404)
Jacksonville, FL	20DV		Jacksonville Blount Island Terminal
	20FR		Jacksonville Blount Island Terminal
	20OT		Jacksonville Blount Island Terminal
	20RF		Jacksonville Blount Island Terminal
	40DV		Jacksonville Blount Island Terminal
	40FR		Jacksonville Blount Island Terminal
	40HC		Jacksonville Blount Island Terminal
	40OT		Jacksonville Blount Island Terminal
	40RF		Jacksonville Blount Island Terminal
	45		Jacksonville Blount Island Terminal
Miami, FL	20DV	PORT OF MIAMI	POMTOC TERMINAL
	20FR	PORT OF MIAMI	Port Everglades Terminal
	20OT	PORT OF MIAMI	POMTOC TERMINAL	damaged to POMTOC
	20RF	PORT OF MIAMI	Port Everglades Terminal
	40DV	PORT OF MIAMI	POMTOC TERMINAL
	40FR	PORT OF MIAMI	Port Everglades Terminal
	40HC	PORT OF MIAMI	POMTOC TERMINAL
	40OT	PORT OF MIAMI	POMTOC TERMINAL	damaged to POMTOC
	40RF	PORT OF MIAMI	Quality Container Transport	40'HR to Quality if 2016 and newer
	40RF	PORT OF MIAMI	Port Everglades Terminal
	45	PORT OF MIAMI	POMTOC TERMINAL	damaged to POMTOC
Nashville, TN	20DV		Forward Intermodal
	40DV		CSX - Nashville (404)
	40HC		CSX - Nashville (404)
Port Everglades, FL	20DV	PORT EVEGLADES	Port Everglades Terminal
	20FR	PORT EVEGLADES	Port Everglades Terminal
	20RF	PORT EVEGLADES	Port Everglades Terminal
	40DV	PORT EVEGLADES	Port Everglades Terminal
	40FR	PORT EVEGLADES	Port Everglades Terminal
	40HC	PORT EVEGLADES	Port Everglades Terminal
	40RF	PORT EVEGLADES	Port Everglades Terminal
	20OT	PORT EVERGLADES	POMTOC TERMINAL	Return to POMTOC only
	40HC	PORT EVERGLADES	Port Everglades Terminal
	40OT	PORT EVERGLADES	POMTOC TERMINAL	Return to POMTOC only
	40RF	PORT EVERGLADES	Quality Container Transport	40'HR to Quality if 2016 and newer
	45	PORT EVERGLADES	POMTOC TERMINAL	Return to POMTOC only
Savannah, GA	20DV	Garden City Terminal	Garden City Terminal
	20FR	Garden City Terminal	Garden City Terminal
	20OT	Garden City Terminal	Garden City Terminal
	20RF	Garden City Terminal	Garden City Terminal
	40DV	Garden City Terminal	Garden City Terminal
	40FR	Garden City Terminal	Garden City Terminal
	40HC	Garden City Terminal	Garden City Terminal
	40OT	Garden City Terminal	Garden City Terminal
	40RF	Garden City Terminal	C & C Maintenance LLC
	45	Garden City Terminal	Garden City Terminal
Tampa, FL	ALLEQ	Ports America / CSX Ramp	Tampa Container Terminal	Chassis return to its pick up location
Wilmington, Nc, NC	20DV		Wilmington Container Terminal
	40DV		Wilmington Container Terminal
	40HC		Wilmington Container Terminal
	40RF		Wilmington Container Terminal