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CORRECTION: This option will remain at this location. It was incorrectly stated that the Import Empty Return functionality was moving to mymsc.com. As today, there is no need to register to use the Import Empty Return function.

Good Day,
Thank you for contacting MSC!

The Equipment Customer Service Department is operative MON-FRI 8am-8pm EST.
Email: USA-Equipment.team@msc.com
Phone: TBA

Please kindly note that whenever the return location is a rail ramp, rail billing must be requested in advance using the below contact information. Please ensure that the container returns against the corrrect billing.

To check if your unit is off-hire or for all other equipment inquiries, please contact USA-Equipment.team@msc.com.

We are glad to share that MSC USA has launched a new digital solution allowing USA customers to submit their Demurrage, Detention and Per Diem disputes online.​ Please note, the Per Diem Billing department has up to 60 days from the return date to bill the per diem to the trucker. MSC is unable to quote per diem charges prior to final billing. Please allow the Billing Team to complete the auditing process.

Motor Carriers are responsible for checking J1's and ensuring containers in-gate correctly back to MSC Fleet. If J1 is reflecting an error or different steamship line, please contact MSC immediately.

If empty billing has been issued and container is instead used for export or returned to our depot empty, it is a requirement that the empty billing must be cancelled. Failure to comply is a violation of federal safety laws and violators will be subject to exorbitant fees.

All zip ties must be removed prior to the return of empties and loaded containers to the rail.

Important Note:

Locations will be updated as needed.

LocationCNTLoaded Pick up LocationEmpty Return LocationComment
Atlanta, GA20DV 
ITI INTERMODAL – ATL
 
40DV 
ITI INTERMODAL – ATL
 
40HC 
ITI INTERMODAL – ATL
 
Charleston, SC20DVCSX Charleston
Wando Welch Terminal
 
40DVCSX Charleston
Wando Welch Terminal
 
40HCCSX Charleston
Wando Welch Terminal
 
20DVHugh Leatherman Terminal
Hugh Leatherman Terminal
 
45Hugh Leatherman Terminal
Hugh Leatherman Terminal
 
20FRHugh Leatherman Terminal
Wando Welch Terminal
 
20OTHugh Leatherman Terminal
Wando Welch Terminal
 
20RFHugh Leatherman Terminal
Wando Welch Terminal
 
40DVHugh Leatherman Terminal
Hugh Leatherman Terminal
 
40FRHugh Leatherman Terminal
Wando Welch Terminal
 
40HCHugh Leatherman Terminal
Hugh Leatherman Terminal
 
40OTHugh Leatherman Terminal
Wando Welch Terminal
 
40RFHugh Leatherman Terminal
Wando Welch Terminal
 
20DVNorth Charleston Terminal
North Charleston Marine Terminal
 
20FRNorth Charleston Terminal
North Charleston Marine Terminal
 
20OTNorth Charleston Terminal
North Charleston Marine Terminal
 
20RFNorth Charleston Terminal
North Charleston Marine Terminal
 
40DVNorth Charleston Terminal
North Charleston Marine Terminal
 
40FRNorth Charleston Terminal
North Charleston Marine Terminal
 
40HCNorth Charleston Terminal
North Charleston Marine Terminal
 
40OTNorth Charleston Terminal
North Charleston Marine Terminal
 
40RFNorth Charleston Terminal
North Charleston Marine Terminal
 
20DVWando Welch Terminal
Wando Welch Terminal
 
20FRWando Welch Terminal
Wando Welch Terminal
 
20OTWando Welch Terminal
Wando Welch Terminal
 
20RFWando Welch Terminal
Wando Welch Terminal
 
40FRWando Welch Terminal
Wando Welch Terminal
 
40OTWando Welch Terminal
Wando Welch Terminal
 
40RFWando Welch Terminal
Wando Welch Terminal
 
40DVWando Welch Terminal
Wando Welch Terminal
 
40HCWando Welch Terminal
Wando Welch Terminal
 
Charlotte, NC20DV 
RoadOne - CHR
 
40DV 
RoadOne - CHR
 
40HC 
RoadOne - CHR
 
Greer, SC20DVSC Inland Port
S.C. Inland Port (404)
 
40DVSC Inland Port
S.C. Inland Port (404)
 
40HCSC Inland Port
S.C. Inland Port (404)
 
Jacksonville, FL20DV 
Jacksonville Blount Island Terminal
 
20FR 
Jacksonville Blount Island Terminal
 
20OT 
Jacksonville Blount Island Terminal
 
20RF 
Jacksonville Blount Island Terminal
 
40DV 
Jacksonville Blount Island Terminal
 
40FR 
Jacksonville Blount Island Terminal
 
40HC 
Jacksonville Blount Island Terminal
 
40OT 
Jacksonville Blount Island Terminal
 
40RF 
Jacksonville Blount Island Terminal
 
45 
Jacksonville Blount Island Terminal
 
Miami, FL20DVPORT OF MIAMI
POMTOC TERMINAL
 
20FRPORT OF MIAMI
Port Everglades Terminal
 
20OTPORT OF MIAMI
POMTOC TERMINAL
to POMTOC only
20RFPORT OF MIAMI
Port Everglades Terminal
 
40DVPORT OF MIAMI
POMTOC TERMINAL
 
40FRPORT OF MIAMI
Port Everglades Terminal
 
40HCPORT OF MIAMI
POMTOC TERMINAL
 
40OTPORT OF MIAMI
POMTOC TERMINAL
to POMTOC only
40RFPORT OF MIAMI
Port Everglades Terminal
 
40RFPORT OF MIAMI
Quality Container Transport
only to PET
45PORT OF MIAMI
POMTOC TERMINAL
to POMTOC only
Nashville, TN20DV 
CSX - Nashville (404)
 
40DV 
Forward Intermodal
 
40HC 
Forward Intermodal
 
Port Everglades, FL20DVPORT EVEGLADES
Port Everglades Terminal
 
20FRPORT EVEGLADES
Port Everglades Terminal
 
20RFPORT EVEGLADES
Port Everglades Terminal
 
40DVPORT EVEGLADES
Port Everglades Terminal
 
40FRPORT EVEGLADES
Port Everglades Terminal
 
40HCPORT EVEGLADES
Port Everglades Terminal
 
40RFPORT EVEGLADES
Port Everglades Terminal
 
20OTPORT EVERGLADES
POMTOC TERMINAL
to POMTOC only
40OTPORT EVERGLADES
POMTOC TERMINAL
to POMTOC only
40RFPORT EVERGLADES
Quality Container Transport
only to PET
45PORT EVERGLADES
POMTOC TERMINAL
to POMTOC only
Savannah, GA20DVGarden City Terminal
Garden City Terminal
 
20FRGarden City Terminal
Garden City Terminal
 
20OTGarden City Terminal
Garden City Terminal
 
20RFGarden City Terminal
Garden City Terminal
 
40DVGarden City Terminal
Garden City Terminal
 
40FRGarden City Terminal
Garden City Terminal
 
40HCGarden City Terminal
Garden City Terminal
 
40OTGarden City Terminal
Garden City Terminal
 
40RFGarden City Terminal
Garden City Terminal
 
45Garden City Terminal
Garden City Terminal
 
Tampa, FLALLEQPorts America / CSX Ramp
Tampa Container Terminal
Chassis return to its pick up location
Wilmington, Nc, NC20DV 
Wilmington Container Terminal
 
40DV 
Wilmington Container Terminal
 
40HC 
Wilmington Container Terminal
 
40RF 
Wilmington Container Terminal