CORRECTION: This option will remain at this location. It was incorrectly stated that the Import Empty Return functionality was moving to mymsc.com. As today, there is no need to register to use the Import Empty Return function.

Good Day,
Thank you for contacting MSC!

The Equipment Customer Service Department is operative MON-FRI 8am-8pm EST.
Email: USA-Equipment.team@msc.com
Phone: TBA

Please kindly note that whenever the return location is a rail ramp, rail billing must be requested in advance using the below contact information. Please ensure that the container returns against the corrrect billing.

To check if your unit is off-hire or for all other equipment inquiries, please contact USA-Equipment.team@msc.com.

We are glad to share that MSC USA has launched a new digital solution allowing USA customers to submit their Demurrage, Detention and Per Diem disputes online.​ Please note, the Per Diem Billing department has up to 60 days from the return date to bill the per diem to the trucker. MSC is unable to quote per diem charges prior to final billing. Please allow the Billing Team to complete the auditing process.

Important Note:

Locations will be updated as needed.

LocationCNTLoaded Pick up LocationEmpty Return LocationComment
Denver, CO20DVALL LOCATION
TSL - Transportation Specialist
Open. DAMAGED TO UP; Correct address: 10051 Dallas St. Henderson, CO 80640
40DVALL LOCATION
TSL - Transportation Specialist
Open. DAMAGED TO UP
40HCALL LOCATION
TSL - Transportation Specialist
Open. DAMAGED TO UP; Correct address: 10051 Dallas St. Henderson, CO 80640
20DVBNSF
BNSF - HUDSON (404)
DAMAGED TO UP
40DVBNSF
BNSF - HUDSON (404)
DAMAGED TO UP
20FRUPRR
UP Denver (404)
DAMAGED TO UP
20OTUPRR
UP Denver (404)
DAMAGED TO UP
20RFUPRR
UP Denver (404)
DAMAGED TO UP
40DVUPRR
UP Denver (404)
DAMAGED TO UP
40FRUPRR
UP Denver (404)
DAMAGED TO UP
40OTUPRR
UP Denver (404)
DAMAGED TO UP
40RFUPRR
UP Denver (404)
DAMAGED TO UP
45UPRR
UP Denver (404)
DAMAGED TO UP
Long Beach, CA20DVAll Locations
Total Terminals International
Open both shifts on singles, appointments required
20FRAll Locations
Total Terminals International
CLOSED
20OTAll Locations
Total Terminals International
CLOSED
20RFAll Locations
Total Terminals International
CLOSED
40DVAll Locations
Total Terminals International
Open both shifts on singles, appointments required
40FRAll Locations
Total Terminals International
Open both shifts on singles, appointments required
40HCAll Locations
Total Terminals International
Open both shifts on singles, appointments required
40OTAll Locations
Total Terminals International
CLOSED
40RFAll Locations
Total Terminals International
CLOSED.
45All Locations
Total Terminals International
Open both shifts on singles, appointments required
Los Angeles, CA20DVAll Terminals
APM PIER 400 (404)
Open both shifts, appointments required. NO Hoot gate.
40DVAll Terminals
APM PIER 400 (404)
Open both shifts, appointments required. NO Hoot gate.
40HCAll Terminals
APM PIER 400 (404)
Open both shifts, appointments required. NO Hoot gate.
45All Terminals
APM PIER 400 (404)
Open both shifts, appointments required. NO Hoot gate.
ALLEQAll Terminals
West Basin Container Terminal
Open both shifts for all sizes on singles, Appointments required.
Oakland, CA20FROICT
Oakland International Container Terminal
Open for all sizes and types.
20OTOICT
Oakland International Container Terminal
Open for all sizes and types.
40FROICT
Oakland International Container Terminal
Open for all sizes and types.
40OTOICT
Oakland International Container Terminal
Open for all sizes and types.
ALLEQOICT
Oakland International Container Terminal
Open for all sizes and types.
20FRTraPac Oakland
TraPac Oakland
CLOSED
20OTTraPac Oakland
TraPac Oakland
CLOSED
40FRTraPac Oakland
TraPac Oakland
CLOSED
40OTTraPac Oakland
TraPac Oakland
CLOSED
Portland, Or, OR20DVPortland Container
Portland Container
PCR only open on Friday when T6 is closed. Correct address: 9449 Burgard Way, Portland, OR 97203. Friday 8:00 a.m. - 4:30 p.m.
40DVPortland Container
Portland Container
PCR only open on Friday when T6 is closed. Correct address: 9449 Burgard Way, Portland, OR 97203. Friday 8:00 a.m. - 4:30 p.m.
40HCPortland Container
Portland Container
PCR only open on Friday when T6 is closed. Correct address: 9449 Burgard Way, Portland, OR 97203. Friday 8:00 a.m. - 4:30 p.m.
ALLEQT6
PORT OF PORTLAND- Terminal 6
T6 OPEN MONDAY-THURSDAY. CLOSED ON FRIDAYS. 20DV/40DV/40HC/45'/ OT'/ FL' Minor Damaged return to PCR; Major Damaged return to T6; 20'RF/ 40'HR Minor & Major Damaged return to return to T5 in Seattle. Portland container open to release
Salt Lake City, UTALLEQKEYWORD SLC
Keyword - SLC
Keyword SLC open for 20DV and 40DV empty return. Open for releasing 20DV 40DV and 40HC. Damaged containers to UPRR
ALLEQUPRR
UP - Salt Lake City (404)
Open for 40HC empty returns and Damaged.
Seattle, WAALLEQAll Seattle Ports
SSA Terminal # 5
T5 OPEN TUESDAY - FRIDAY. CLOSED ON MONDAYS. ALLEQ Minor & Major Damaged return to T5.