CORRECTION: This option will remain at this location. It was incorrectly stated that the Import Empty Return functionality was moving to mymsc.com. As today, there is no need to register to use the Import Empty Return function.

Good Day,
Thank you for contacting MSC!

The Equipment Customer Service Department is operative MON-FRI 8am-8pm EST.
Email: USA-Equipment.team@msc.com
Phone: TBA

Please kindly note that whenever the return location is a rail ramp, rail billing must be requested in advance using the below contact information. Please ensure that the container returns against the corrrect billing.

To check if your unit is off-hire or for all other equipment inquiries, please contact USA-Equipment.team@msc.com.

We are glad to share that MSC USA has launched a new digital solution allowing USA customers to submit their Demurrage, Detention and Per Diem disputes online.​ Please note, the Per Diem Billing department has up to 60 days from the return date to bill the per diem to the trucker. MSC is unable to quote per diem charges prior to final billing. Please allow the Billing Team to complete the auditing process.

Motor Carriers are responsible for checking J1's and ensuring containers in-gate correctly back to MSC Fleet. If J1 is reflecting an error or different steamship line, please contact MSC immediately.

If empty billing has been issued and container is instead used for export or returned to our depot empty, it is a requirement that the empty billing must be cancelled. Failure to comply is a violation of federal safety laws and violators will be subject to exorbitant fees.

All zip ties must be removed prior to the return of empties and loaded containers to the rail.

Important Note:

Locations will be updated as needed.

LocationCNTLoaded Pick up LocationEmpty Return LocationComment
Denver, CO20DVALL LOCATION
TSL - Transportation Specialist
OPEN
40DVALL LOCATION
TSL - Transportation Specialist
CLOSED
40HCALL LOCATION
TSL - Transportation Specialist
OPEN
ALLEQALL specials + reefers + 45'
UP Denver (404)
UPRR is open to receiving all specials + reefers + 45'.
20DVBNSF
BNSF - HUDSON (404)
CLOSED
40DVBNSF
BNSF - HUDSON (404)
CLOSED
40HCBNSF
BNSF - HUDSON (404)
CLOSED
ALLEQDAMAGED UNITS
UP Denver (404)
All DAM return to UP
20DVUPRR
UP Denver (404)
CLOSED
40DVUPRR
UP Denver (404)
OPEN
40HCUPRR
UP Denver (404)
CLOSED
Long Beach, CA20DVAll Locations
Long Beach Container Terminal
CLOSED
20DVAll Locations
Total Terminals International
Open both shifts
20FRAll Locations
Total Terminals International
CLOSED
20OTAll Locations
Total Terminals International
CLOSED
20RFAll Locations
Total Terminals International
CLOSED
40DVAll Locations
Long Beach Container Terminal
CLOSED
40DVAll Locations
Total Terminals International
Open both shifts
40FRAll Locations
Total Terminals International
Open both shifts
40HCAll Locations
Long Beach Container Terminal
CLOSED
40HCAll Locations
Total Terminals International
Open both shifts
40OTAll Locations
Total Terminals International
CLOSED
40RFAll Locations
Total Terminals International
Open both shifts
45All Locations
Total Terminals International
Open both shifts
Los Angeles, CA20DVAll Terminals
APM PIER 400 (404)
Open both shifts on singles, Hoot gate open.
20DVAll Terminals
West Basin Container Terminal
CLOSED
20FRAll Terminals
West Basin Container Terminal
Open both shifts on singles
20OTAll Terminals
West Basin Container Terminal
Open both shifts on singles
20RFAll Terminals
West Basin Container Terminal
Open both shifts on singles
40DVAll Terminals
APM PIER 400 (404)
Open both shifts on singles, Hoot gate open.
40DVAll Terminals
West Basin Container Terminal
CLOSED
40FRAll Terminals
West Basin Container Terminal
Open both shifts on singles
40HCAll Terminals
West Basin Container Terminal
CLOSED
40HCAll Terminals
APM PIER 400 (404)
Open both shifts on singles, Hoot gate open.
40OTAll Terminals
West Basin Container Terminal
Open both shifts on singles
40RFAll Terminals
West Basin Container Terminal
open 1st shift, 2nd shift closed
45All Terminals
APM PIER 400 (404)
CLOSED
45All Terminals
West Basin Container Terminal
Open both shifts on singles
SPEC_EQAll Terminals
APM PIER 400 (404)
All special equipment CLOSED
Oakland, CAALLEQOICT
Oakland International Container Terminal
1/20: Open 2nd shift, Closed 1st shift. Open both shifts from Monday - Thursday. OPEN 1st shift only on Friday
20DVTraPac Oakland
TraPac Oakland
CLOSED
20FRTraPac Oakland
TraPac Oakland
CLOSED
20OTTraPac Oakland
TraPac Oakland
CLOSED
40DVTraPac Oakland
TraPac Oakland
CLOSED
40FRTraPac Oakland
TraPac Oakland
CLOSED
40HCTraPac Oakland
TraPac Oakland
CLOSED
40OTTraPac Oakland
TraPac Oakland
CLOSED
Portland, Or, OR20DVPortland Container
Portland Container
PCR only open for RELEASE on Friday when T6 is closed. Portland container open to release. Correct address: 9449 Burgard Way, Portland, OR 97203. Friday 8:00 a.m. - 4:30 p.m.
40DVPortland Container
Portland Container
PCR only open for RELEASE on Friday when T6 is closed. Portland container open to release. Correct address: 9449 Burgard Way, Portland, OR 97203. Friday 8:00 a.m. - 4:30 p.m.
40HCPortland Container
Portland Container
PCR only open for RELEASE on Friday when T6 is closed. Portland container open to release. Correct address: 9449 Burgard Way, Portland, OR 97203. Friday 8:00 a.m. - 4:30 p.m.
ALLEQT6
PORT OF PORTLAND- Terminal 6
Closed on 1/20. T6 OPEN MONDAY-THURSDAY. CLOSED ON FRIDAYS. Major Damaged return to T6; 20'RF/ 40'HR Minor & Major Damaged return to return to T5 in Seattle.
Salt Lake City, UTALLEQAll specials + reefers + 45'.
UP - Salt Lake City (404)
UPRR is always open to receiving all specials + reefers + 45'.
ALLEQDAMAGED UNITS
UP - Salt Lake City (404)
Damaged units of all sizes and types should return to UPRR.
20DVUPRR
Keyword - SLC
OPEN
20DVUPRR
UP - Salt Lake City (404)
CLOSED
40DVUPRR
Keyword - SLC
CLOSED
40DVUPRR
UP - Salt Lake City (404)
OPEN
40HCUPRR
Keyword - SLC
CLOSED
40HCUPRR
UP - Salt Lake City (404)
OPEN
Seattle, WAALLEQAll Seattle Ports
SSA Terminal # 5
T5 OPEN TUESDAY - FRIDAY. CLOSED ON MONDAYS. ALLEQ Minor & Major Damaged return to T5.