CORRECTION: This option will remain at this location. It was incorrectly stated that the Import Empty Return functionality was moving to mymsc.com. As today, there is no need to register to use the Import Empty Return function.

Good Day,
Thank you for contacting MSC!

The Equipment Customer Service Department is operative MON-FRI 8am-8pm EST.
Email: USA-Equipment.team@msc.com
Phone: TBA

Please kindly note that whenever the return location is a rail ramp, rail billing must be requested in advance using the below contact information. Please ensure that the container returns against the corrrect billing.

To check if your unit is off-hire or for all other equipment inquiries, please contact USA-Equipment.team@msc.com.

We are glad to share that MSC USA has launched a new digital solution allowing USA customers to submit their Demurrage, Detention and Per Diem disputes online.​ Please note, the Per Diem Billing department has up to 60 days from the return date to bill the per diem to the trucker. MSC is unable to quote per diem charges prior to final billing. Please allow the Billing Team to complete the auditing process.

Important Note:

Locations will be updated as needed.

LocationCNTLoaded Pick up LocationEmpty Return LocationComment
Denver, CO20DVBNSF
TSL - Transportation Specialist
 
40DVBNSF
BNSF - HUDSON (404)
DAMAGED TO UP
40HCBNSF
BNSF - HUDSON (404)
DAMAGED TO UP; Correct address: 10051 Dallas St. Henderson, CO 80640
20DVUPRR
TSL - Transportation Specialist
DAMAGED TO UP; Correct address: 10051 Dallas St. Henderson, CO 80640
20FRUPRR
UP Denver (404)
DAMAGED TO UP
20OTUPRR
UP Denver (404)
DAMAGED TO UP
20RFUPRR
UP Denver (404)
DAMAGED TO UP
40DVUPRR
TSL - Transportation Specialist
 
40FRUPRR
UP Denver (404)
DAMAGED TO UP
40HCUPRR
TSL - Transportation Specialist
 
40OTUPRR
UP Denver (404)
DAMAGED TO UP
40RFUPRR
UP Denver (404)
DAMAGED TO UP
45UPRR
UP Denver (404)
DAMAGED TO UP
Long Beach, CA20DVAll Locations
Total Terminals International
Open both shifts on singles. Appointments required.
40DVAll Locations
Total Terminals International
Open both shifts on singles. Appointments required.
40HCAll Locations
Total Terminals International
Open both shifts on singles. Appointments required.
40RFAll Locations
Total Terminals International
Open both shifts on singles. Appointments required.
45All Locations
Total Terminals International
Open both shifts on singles. Appointments required.
ALLEQAll Locations
Total Terminals International
Open both shifts on singles. Appointments required.
Los Angeles, CA20DVAll Terminals
APM PIER 400 (404)
Open both shifts on singles, appointments required.
40DVAll Terminals
APM PIER 400 (404)
Open both shifts on singles, appointments required.
40HCAll Terminals
APM PIER 400 (404)
Open both shifts on singles, appointments required.
45All Terminals
APM PIER 400 (404)
CLOSED
ALLEQAll Terminals
West Basin Container Terminal
CLOSED
Oakland, CAALLEQOICT
Oakland International Container Terminal
OPEN BOTH shifts Monday-Thursday. OPEN 1st shift, CLOSED 2nd shift on Friday.
Portland, Or, OR20DVPortland Container
Portland Container
PCR only open on Friday when T6 is closed. Correct address: 9449 Burgard Way, Portland, OR 97203. Friday 8:00 a.m. - 4:30 p.m.
40DVPortland Container
Portland Container
PCR only open on Friday when T6 is closed. Correct address: 9449 Burgard Way, Portland, OR 97203. Friday 8:00 a.m. - 4:30 p.m.
40HCPortland Container
Portland Container
PCR only open on Friday when T6 is closed. Correct address: 9449 Burgard Way, Portland, OR 97203. Friday 8:00 a.m. - 4:30 p.m.
ALLEQT6
PORT OF PORTLAND- Terminal 6
T6 OPEN MONDAY-THURSDAY. CLOSED ON FRIDAYS. 20DV/40DV/40HC/45'/ OT'/ FL' Minor Damaged return to PCR; Major Damaged return to T6; 20'RF/ 40'HR Minor & Major Damaged return to return to T5 in Seattle. Portland container open to release 20DV and 40HC.
Salt Lake City, UT20DVUPRR
UP - Salt Lake City (404)
Damaged containers to UPRR
20FRUPRR
UP - Salt Lake City (404)
Damaged containers to UPRR
20OTUPRR
UP - Salt Lake City (404)
Damaged containers to UPRR
20OTUPRR
UP - Salt Lake City (404)
Damaged containers to UPRR
20RFUPRR
UP - Salt Lake City (404)
Damaged containers to UPRR
40DVUPRR
UP - Salt Lake City (404)
Damaged containers to UPRR
40FRUPRR
UP - Salt Lake City (404)
Damaged containers to UPRR
40HCUPRR
UP - Salt Lake City (404)
Damaged containers to UPRR
40RFUPRR
UP - Salt Lake City (404)
Damaged containers to UPRR
45UPRR
UP - Salt Lake City (404)
Damaged containers to UPRR
Seattle, WAALLEQAll Seattle Ports
SSA Terminal # 5
T5 OPEN TUESDAY - FRIDAY. CLOSED ON MONDAYS. ALLEQ Minor & Major Damaged return to T5.